a. By signing this contract, the customer (renter) acknowledges and understands they are bound by the following terms and conditions.

b. A credit card must be presented on application. The renter acknowledges that they allow EZ Moto Kansai to settle any extra costs with the presented credit card in the case of the vehicle being unable to be rented out due to the customer's fault or to comply with the charge request of EZ Moto Kansai by for example but not limited to late returns, damage etc.

c. The renter accepts that a photocopy of their driver's license/IDP, passport and credit card will be taken.

d. The minimum age for rental is 20 years old.

e. If the renter has no Japanese license, then a full International Driver's Permit (IDP) certified by the 1949 Geneva Convention on Road Traffic with the necessary endorsements for the vehicle required must be obtained. Please see license requirements for specific countries and exceptions.

f. The renter must also be in possession of a valid passport with the correct visa for their stay and be valid for the entire rental period.

g. EZ Moto Kansai reserve the right to refuse any rental at any time for any reason.

1. 1. Bookings are made via our booking system on the website, by email or by telephone.
   2. Payment in full must be made via the payment system on the website to confirm a booking.
   3. Small changes in dates are permitted but the rental period is fixed. A reduction in days follows our cancellation policy.
   4. Cancellations must be made in writing (email).
   5. A standard refund is paid based on the total amount due including the 50% deposit if reservation is canceled. Please note, EZ Moto Kansai is not able to make any refunds if there is a cancellation 7 days or less prior to pick up. Refunds will not be given if a cancelation is made during the rental period.

   Refund Schedule

   Refunds will be paid if the reservation is canceled based on the following prior to the pick up time:

   • More than 30 days prior:75%
   • 30-21 days prior:50%
   • 20-8 days prior:25%
   • 7 or less days prior:0%
   6. With all efforts EZ Moto Kansai will provide the vehicle originally requested in the booking, however due to unseen circumstances it may be necessary to provide a substitute vehicle of a similar class. Amends will be made to the cost if the substitute vehicle is of a lower class. For a higher class the cost will remain the same as when booked. EZ Moto Kansai will notify the renter as early as possible if this situation arises.